FREQUENTLY ASKED QUESTIONS
 
  • Who will see our case records?

Only you will see your own data at case file level. AdviceUK and LCF will only collate top-line anonymous statistical data for research, analysis and lobbying purposes. It’s actually more secure than most paper-based or PC-based system.

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  • Won’t I lose control of my own data?

No, the data remains yours, just like now, and you have as much control as ever.

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  • Won’t I lose access to all my existing files?

No, we can import your existing data from commonly used casework applications into AdvicePro.

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  • Won’t I lose everything if the internet is down?

No, AdvicePro is maintained within a robust, secure operations centre, with 24/7 service all year round, and backed up daily. It’s safer than almost all internally managed IT systems.

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  • Won’t it be very expensive for my organisation?

AdvicePro has been developed to be affordable for organisations of all sizes, so there are different fee levels depending on numbers of users and your own requirements. If you quantify time saved and increased efficiency, AdvicePro should save your organisation money.

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If you have any other questions about AdvicePro please email them to advicepro@adviceuk.org.uk or call us on 020 7469 5700.